Sun-Times FAQs

Here are answers to some frequently asked questions



Q: How can I contact the Sun-Times?
Visit "Contact Us" link for more information.

Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.

Q: How do I change my password?
Login and proceed to "My Profile". You will be prompted for your current and your desired new password.

Q: Whom do I contact and what information do you need me to send if I discover that there is a problem with your web site?
If you experience a problem navigating our sites, please email us at Sun-Times and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly.

Q: What customer services are available?
You can request the following services online:
o Suspend and restart delivery of your newspaper
o Report a service issue 
o Review activity on your account
o Register a service complaint
o Make a payment for your subscription.

o Start a new subscription.



Q: How do I suspend and restart delivery of my newspaper?
If you notify us in advance, we will suspend delivery. Proceed to "Delivery Options" to notify us of your vacation and to stop and restart home delivery. In most cases, suspensions can take effect two days from the date you make the request. You will be charged as usual for all temporary suspensions of delivery for the first 31 days.

Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "Delivery Options" if your newspaper has not arrived by the standard delivery time (6:30 A.M. Monday through Saturday; 8:00 A.M. on Sunday). Also, you may notify us of incomplete or damaged newspapers on this page as well. If we receive your request before 10:00 A.M. we can redeliver another paper to you the same day. After 10:00 A.M. we will apply a credit to your account.